Terms of service

RETURN & REFUND POLICY

Products sold through the Shawn Smith Tattoo Store are made to order. Because items are produced specifically for each customer, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.

Please include:

• Your order number
• A brief description of the issue
• Clear photos of the item

Eligible claims may receive a replacement or refund after review.

SIZING

Please review the available sizing information carefully before placing your order. Returns or exchanges are not accepted for items ordered in the wrong size.

ORDER CHANGES & CANCELLATIONS

Because products may enter production shortly after an order is placed, changes or cancellations are not guaranteed once fulfillment has begun.

REFUNDS

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

For order questions, please use the Contact page.

Shawn Smith Tattoo Store
St. Louis, Missouri